Refund policy

Returns & Refund Policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product refund  for any product that can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your Refund request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like a refund at info@madhavmohini.com with the following details:

• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
  • In case the product is not sealed/ leakage/ broken products – clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), and all packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.
  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable),all packaging images too.
  • In case any packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of all packaging

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. Once your request is approved the refund will reflect in your account within 10-15 days, or as per bank rules, and you will be sent an email confirming the same.

All products to be refunded must be sent back unused, packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Name & Address of the customer
• AWB number
• Contents of the package
• Date ordered on

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

We, Madhav Mohini, reserve the right to refuse refund in case we find the circumstances do not match our guidelines. 

Madhav Mohini is not responsible for damage after delivery.

Damages due to neglect, improper usage or wrong application will not be covered under our Returns Policy. Refund of product due to allergic/skin reactions is not applicable. Refund of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.